Reference

How 9kspin Handles Your Personal Data

9kspin collects only the data needed to run your account and process your GCash, Maya, and InstaPay transactions — nothing beyond that.

Encrypted Account DataGCash & Maya Transactions CoveredData Access Requests HonouredNo Data Sold to Third PartiesAccount Closure Data Removal

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What We Collect and Why We Use It

9kspin Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

When you open an account, we collect your name, email address, phone number and the identity documents required to verify your account under applicable law. This applies whether you access from Makati or anywhere else in the Philippines where the platform is available to eligible users.

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Transaction data from your GCash, Maya or InstaPay deposits and withdrawals is logged so we can match wallet activity to your account, process your requests accurately, and maintain a clear audit trail for both you and our payment processors. We also collect session data — your
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device type, browser, IP address and time stamps — to detect unusual login patterns and protect your account from unauthorised access. This is standard security practice and is not used for marketing purposes. Cookies store your session preferences so you stay logged in on the same
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device; you control these through your browser settings and can clear them at any time. Your data is kept for as long as your account is active. After you request account closure, transaction records stay on file for as long as local law and our payment
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processors require — no longer. Once those legal and contractual holds expire, we remove your personal details from our active systems. Data access inside our team is limited to staff who have a specific and documented reason to view a record. We do not run targeted
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advertising from your transaction history. This policy applies only where local law permits access to our platform and to eligible users. We will notify you by email at your registered address if we make a material change to how we process your personal data.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

DATA HANDLING STANDARDS

How We Protect and Retain Your Data

Your account data never sits in an unsecured state. From the moment you link your GCash or Maya wallet through to when a cash-out request clears, every record passes through encrypted channels and access-controlled storage. We do not sell your data to marketers or share it beyond what our payment processors need to complete your transactions. The four practices below cover storage, cookies, retention and the steps to request a change to what we hold.

Encrypted Data Storage Personal and financial data sits on SSL-encrypted servers. Payment records linked to GCash, Maya and InstaPay are handled through each processor's own secure channel — we never store full wallet credentials or PINs on our side.

Cookie Controls We use session cookies to keep you logged in and analytics cookies to track site performance. You can clear or block both through your browser settings at any time without affecting your account or wallet access.

Data Retention Schedule Account records are kept while your account is open. After closure, transaction logs remain on file only as long as local law and our payment processors require — once that obligation lapses, records are removed.

Requesting Data Changes To access, correct or delete your data, use live chat or the Account tab under Privacy and Data. We verify your identity before actioning any request to make sure only you can alter your records.

REACH THE PRIVACY TEAM

How to Contact Us About Your Data

Privacy requests — whether you want to see what we hold on your account, correct an error, or ask for a record to be removed — go through the channels below. We treat each request individually, confirm receipt before taking any action, and will not act on a deletion request without first verifying your identity. For GCash and Maya-linked transaction records, there may be a hold period under our payment processor agreements before removal can be completed.

Email Privacy Request Send your data access, correction or deletion request to our privacy contact address. We confirm receipt and respond within a reasonable timeframe under applicable data protection rules in the Philippines.

Live Chat Support The live chat icon is on every page of our site. For privacy-related queries, let the agent know at the start of the conversation and they will connect you to the right team.

Account Settings Path Log in, open the Account tab and head to the Privacy and Data section. You can download a summary of your stored data or flag a specific record to be checked from there.

Your Privacy Questions, Answered Here

These are the questions we receive most often about data handling on 9kspin. Each answer reflects how we actually operate. If your specific situation is not covered here, the live chat team and the Account tab's Privacy and Data section are both direct paths to a personal response. We update these answers whenever our data practices change, so check back if you have raised a question before and want the current position.

We collect your name, email address, phone number and identity documents needed for account verification. Transaction records from GCash, Maya and InstaPay activity are also kept as part of your account history.

We share data only with payment processors — GCash, Maya and InstaPay — that handle your transactions, and when applicable law requires disclosure. We never sell your personal information to marketers or data brokers.

After account closure, transaction logs are kept only as long as local law and payment processor requirements specify. Once that obligation period ends, we remove your personal details from our active records.

Yes. Reach out through live chat or our privacy contact address and tell us what you need. We will send a summary of the data we hold under your registered account.

Submit a deletion request via live chat or through the Account tab under Privacy and Data. After we verify your identity and check any applicable legal hold periods, we will action the removal.

We use session cookies to maintain your login and analytics cookies to understand site usage. You can manage or block both through your browser settings at any time without losing account access.

Transactions via GCash, Maya and InstaPay pass through each provider's own encrypted infrastructure. We receive only payment confirmation — your full wallet credentials or PIN are never stored on our servers.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

InfoLegal InfoSakla Rules Explained InfoBingo Card Rules

How 9kspin Handles Your Personal Data

How We Protect and Retain Your Data

How to Contact Us About Your Data

Your Privacy Questions, Answered Here

01 What personal data does 9kspin collect when I open an account?

02 Does 9kspin share my data with third parties?

03 How long does 9kspin keep my account data after I close my account?

04 Can I request a copy of my personal data?

05 How do I ask 9kspin to delete my personal data?

06 Does 9kspin use cookies, and can I turn them off?

07 How does 9kspin protect my data when I use GCash or Maya?

Privacy Policy

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