Reference

Our Terms, Your Rights on 9kspin

Everything that governs your account — from how we handle your personal data to how disputes are raised — is set out here in plain language.

Account Terms of UsePrivacy & Data PolicyGCash · Maya · InstaPay RulesDispute ResolutionCookie Policy
9kspin Our Terms, Your Rights on 9kspin
HOW WE HANDLE IT

Data, Cookies, Security and Your Account

We protect your account and personal data through encrypted connections on every page and two-factor authentication at login. Here is how we handle the four areas that matter most to you.

Data Handling

We collect only what is needed to verify your account and process payments via GCash, Maya or InstaPay. Your data is never sold to third-party advertisers or marketing lists.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, use the account lock option in Settings or contact live chat immediately to freeze the account.

Data Requests and Retention

You can request a copy of the personal data we hold on you, or ask for deletion where law permits, by submitting a written request through live chat or email support.

POLICY CONTACT

Reach Us on Legal or Policy Matters

Team online

Live Chat

Open the chat widget from any page in your account. Route your query to the Policy or Account team and a staff member will pick it up directly.

Email Support

Send policy questions — data access requests, account closure, or terms clarifications — to our support address shown in the Help section of your account.

Account Help Centre

The Help section inside your account lists policy documents, FAQs and the step-by-step process for raising a formal complaint or requesting a data copy.

Frequently Asked Legal Questions

These are the questions we hear most about account rights, data, and how our terms apply to Philippines-based accounts. If your question is not here, live chat and email support can connect you with the right team.

The terms apply to anyone who opens an account on 9kspin. Access depends on local law and on meeting eligibility conditions including age and region requirements.

Submit a data-access request through live chat or by email. We will respond within the timeframe required by applicable law and send the data to your registered email address.

Both. When you send or receive funds via GCash, Maya or InstaPay, the payment provider's terms sit alongside ours. Neither set overrides the other; both apply to that transaction.

Start a dispute by contacting live chat and describing the transaction date, amount and method — GCash, Maya or InstaPay. Our team logs it and responds with next steps in writing.

We update terms when services or regulations change. Notice goes to your registered email before changes take effect, with the updated date shown at the top of each document.

Yes. Where local law permits deletion, you can request it in writing via email or live chat. Some data may be retained for the period required by financial regulations.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.